Panel 7

Bridging the AI talent gap: The future of work in financial services

2:00 - 2:50 PM - Espace 21

As AI reshapes financial services, both established institutions and fintech startups are racing to attract, develop, and retain specialized talent in a hyper-competitive market. This session explores how players across the ecosystem are rethinking talent pipelines, upskilling strategies, and cross-sector partnerships to close the gap. How can financial firms and startups compete with tech giants for AI-savvy professionals—and what roles are most urgently needed? What innovative approaches are helping teams rapidly build AI fluency without stalling growth or operations? And how can fintechs, incubators, and academia collaborate with larger institutions to future-proof the financial sector’s talent base?

PANEL

Shelby Austin, Co-Founder and CEO, Arteria AI

David Ouellet, Senior Vice President and Chief Technology, Data and Operations Officer, PSP Investments

Shingai Manjengwa, Senior Director, Education and Development, Talent & Ecosystem, Mila

MODERATOR

Melisa Muraca, Vice-president and Global Chief Architect, Sun Life